Privacy Policy

Privacy Policy of FARMALINE, your online pharmacy.

Your health, our concern ... but also your data, our responsibility!

1. General

FARMALINE (Shop Apotheke BV) is responsible for all processing of personal data held on this website. We respect the privacy of all visitors to the site and ensure that personal information is treated confidentially. By making use of the website of FARMALINE, the user accepts this Privacy Policy.

This Privacy Policy applies to any website relating thereto.

2. Definitions

Responsible: the one responsible for the processing of personal data being FARMALINE SA, hereinafter also further “FARMALINE”, “we”, “us”, “our”.

User, You or Your: means any natural person who visits or provides any information to us or our website.

External Service providers: service providers to which the responsible appeals for the supply of goods and services. This would include payment services, courier services, debt collection companies, providers of mailing software used for sending newsletters.


3. Address and communication data of the responible for the processing

The website is managed by Shop Apotheke BV, with registered office at Dirk Hartogweg 14, 5928LV Venlo, The Netherlands, and is registered in the K.v.K. Venlo 63956004 and, has NL8554.679.03.B01 as VAT registration number.

You can reach the responsible in the following ways:

  • via mail:
  • via telefoon: 0044 (0) 33 08 08 01 84
  • via het contact form

4. The collection, use and / or processing of data

When you visit our site, and possibly place an order, we gather certain information. The personal data that is processed is: contact details (full name, shipping address, billing address, email address, fixed or mobile number in case of order), date of birth (to validate that you are of age and as part of the health profile), all data on orders and returns, and the IP address from which you access our website.

We collect, process and keep your data for specific purposes, namely to: improve the content and quality of our website; the content and appearance of our web pages to better adapt to the specific needs of each user; to inquire you about the progress of orders placed on our website and the possible return and / or refund; to be able to provide the necessary pharmaceutical care on the basis of the specified medical profile, in case we consider it necessary; to inform you about important changes of our website and related services; to inform you about FARMALINE news, novelties, promotions from our supply, exciting and relevant health information to the extent that you have indicated to receive this information.

We can also analyse your personal information so that we can use these statistics for other purposes, such as market research.

5. Recipients of the data

The processed data may depend on the purposes of the processing, and the necessity, must be sent to the following recipients:

  • The User itself;
  • other branches and companies belonging to the same group or in the context of mergers and acquisitions, ofcourse limited to companies within the European Economic Area;
  • or to External Service Providers.

Some examples of situations in which your personal data can be shared:

  • we can disclose your data to companies specializing in online payments to facilitate the processing of online payments;
  • we can pass your details to courier services that guarantee the delivery of your order;
  • or we can disclose your information to companies in order to combat or reduce credit risk fraud.

Sharing the data is always limited to the information needed by the recipients for proper execution of their mission. This website or our communications with you may include links to other websites which are not managed by FARMALINE. FARMALINE is not responsible for the way in which websites handle your personal data. We advise you to read the privacy policies of those websites.

6. Right of access and correction of personal data

You have the right at any time to acquire knowledge of the existence of processing operations concerning your personal data; the specific purposes of the processing; the categories of data to which these processes are related and the categories of recipients to whom the data is given.

At your request, your data can be shared, and any available information on the origin of that data. You also have the right to apply corrections free of charge to all personal data that refers to you.

You can exercise rights by writing to FARMALINE with a signed and dated request, together with a copy of your identity card.

You also have the right to ask us to stop using your personal data for marketing purposes. In that case, please contact us by email via the contact form or

If you want to change your name, email address, password, phone number, communication preferences or medical profile after you have registered, you can do so by logging onto the following page: and to make your changes then. You can also request that our customer service implements changes in your place by contacting us at or contact form.

7. Cookies

For a visit to our website your device doesn’t have to accept cookies. Cookies are however important to surf and order efficiently and easily on our websit. Thanks to our cookies you can log in faster for example, or we ensure that you will ever have to fill in some information over and over again. Cookies enable us to improve our website on the basis of the information gathered and adapt it to the needs of our users. More information about our Cookie Policy can be found here.

Our website uses cookies/advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior. You can opt-out of interest based advertising by visiting the following websites: &

We may share data, such as technical identifiers derived from your registration information on our website or our CRM system with our trusted advertising partners. This allows them to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use. To read more about their linking capabilities, please refer to their privacy policy listed in the above-mentioned platforms or listed below. Criteo privacy policy:

8. Product Reviews

You give FARMALINE the right to reuse your review or parts of it, including your name, surname, hometown, country and any company name for advertising and marketing or promotional activities. You also authorize FARMALINE to edit your review, to make it clearer, adjustable in length, and correct it grammatically and you agree that there is no explicit notification required. You abandon your personal and property rights on your review text and the claiming of a compensation from FARMALINE and its partners for any violation of those rights.

9. Security

FARMALINE takes appropriate measures to ensure security and integrity of your personal data. We protect your personal data against loss or theft, and unauthorized access, disclosure through security measures that are in accordance with the sensitivity of the data, regardless of how the data is stored. We use different methods to secure data, including:

  • physical measures: closing filing cabinets, restriction of access to buildings and alarm systems
  • technical tools: passwords and encryption (SSL), in line with what is customary in the industry and up to date
  • organizational measures: confidentiality agreements and access restrictions.

You are solely responsible for the use of your password, for example in the event of fraudulent use by a third party.

10. Changes to the Privacy Policy

FARMALINE can modify this Privacy Policy at any time by posting a revised version on the website. We recommend you to visit our website from time to time and to read the Privacy Policy. For major adjustments we will inform you if possible.

11. Final remark

If you have questions, comments or complaints about this Privacy Policy or the registration of data as described in this Privacy Policy, you can contact the following:

  • via mail:
  • per post: FARMALINE, Attn Legal departement, Dirk Hartogweg 14, 5928LV Venlo, The Netherlands


Competent supervisory authority for data protection:

Autoriteit Persoonsgegevens
Postbus 93374
Tel. 0031-70-88885-00


Data Protection Officer

Nicholas Vollmer SecureDataService
Priorstr. 63
D-41189 Mönchengladbach
+49 21669652330


We have the copyright to this Privacy Policy. Use by third parties for commercial purposes is not allowed.